• Making Deposits Payment methods can be found under both “My Account” and “Deposit” pages of the Site. The payment methods made available to You may change. Some payment methods may not be available in all countries. When choosing a payment method, You agree to the terms of that payment method, You agree to any charges that apply, You agree that the payment method is valid and You agree that the payment account or card belongs to You and that You have the right to use the payment method. The billing descriptor for all Bank Card payments will show up as ”Khelo Mama”. It is unlawful to deposit money which has been obtained illegally. We accept payments made in EUR, BRL, USD or such other currency as is made available in the currency drop down from time to time. You must choose one currency as the currency of Your Account. Any payments received in a currency other than the one chosen by you will be converted into the currency of Your Account at the exchange rate We choose. Also, any exchange premiums are payable by you. When payment is made using a credit card, We may request a certified copy of that credit card (front and back). Please ensure that only the first 6 digits and the last 4 digits of the card are visible and that the CVV /CVV2 number on the back of the card is also not visible. We do not accept cash directly or cash delivered to any payment solution provider.
• Payouts When the outcome of a Game You take part in is determined, or when We confirm the result of an event, any winnings will be made available to you on Your Account. If We mistakenly credit Your Account with winnings that do not belong to You for any reason, these will be taken back from Your Account. If You have withdrawn these winnings before We become aware of this error, You must immediately inform Us and will be required to pay this back. If You do not We will take all legal action available to us to recover this debt.
• Withdrawals You may withdraw any amount up to the “Available to Bet” balance in Your Account by issuing a valid notice of withdrawal. Notices for withdrawals must be made on the Site only. If You want to withdraw all Your funds, You must first cancel any outstanding stakes. You agree that funds in Your Account must only be used for playing the Games found on the Site. If You request a withdrawal without turning over an amount that is equal or more than the amount deposited, We reserve the right to enforce a turnover of the full or part of the previous deposit(s) made and/or charge a fee on the withdrawal requested. We can reject a withdrawal request if We suspect that funds are being withdrawn for any fraudulent or money laundering reasons. Prior to accepting a withdrawal, We may request that You provide legal identification, for example certified copies of passports, ID cards or other such documentation as We feel is required in the circumstances. We may also carry out phone verification, face verification or other such verification as is required to ensure that You are who You say You are. If You withdraw an amount which cumulatively exceed EUR 2,000 (or the equivalent in Your Account currency) We will carry out additional verification procedures. We may also carry out these verification procedures even in the case of lower withdrawals. Where a withdrawal is to be made using a credit card, We may request a certified copy of that credit card (front and back). Please ensure that only the first 6 digits and the last 4 digits of the card are visible and that the CVV /CVV2 number on the back of the card is also not visible. All withdrawals must be done through the same payment method chosen by You when placing a deposit, unless We decide otherwise or are unable to do so. If You deposit using a number of payment methods, We reserve the right to split Your withdrawal across such payment methods and process each part through the respective payment method at Our discretion and in accordance with anti-money laundering policies and regulations. The time for a withdrawal request to be finalised may vary due to circumstances, however a withdrawal attempt should be approved or denied within three (3) business days. When a withdrawal is cancelled, the funds are returned back to your account and you can make use of those funds accordingly on the account. Khelo Mama does not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation either by you or by us. All winnings of 20,000 EUR or more (excluding progressive jackpot wins), we reserve the right to divide the payout into ten installments, paid with 10 per cent of the winning sum every month until the full amount is paid out. It is at the players discretion to request a withdrawal every month until the funds are entirely paid out. We may request that You redirect Your withdrawal or cancel it or request that it is redirected to a different method of withdrawal in accordance with anti-money laundering polices and/or regulations. Cancellation of a withdrawal (whether this was made by You or Us) does not entitle You to any compensation should You choose to play with the funds in Your Account before any withdrawal is completed. We reserve the right to charge an administrative fee in the event that You proceed with more than 30 approved withdrawals/payout requests during one (1) calendar month. The administrative fee shall be 2% of the transaction value but no less than EUR 5. It shall be charged on each withdrawal following the 30th withdrawal within each given month.
• Chargebacks If a chargeback on a card or depositing method You have used is requested by the payment method provider, We may take the following steps:
  • We may block Your Account.
  • We may take any such action as we are entitled to by law.
  • A chargeback notice may be issued and sent to You, using Your registration details.
  • We will use the same payment method as chosen by You when placing a deposit in order to issue the chargeback. If We are unable to confirm Your identity and the payment method used in order to credit the Account in question, We will send out two reminder emails which will be subject to an administrative fee of fifty (50) euros each, which will be withdrawn from Your Account funds unrelated to the chargeback. The balance of Your Account may turn negative in cases of chargeback.

Bonuses and Payouts

• Any Bonus is only available once per: person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and/or IP address.
• Any “welcome” Bonuses are only available to new customers who open an Account on the Site and who have never held an Account on the Site before, have never received a welcome offer of any kind and who are invited to take part in a welcome offer by virtue of it being specifically offered to them when they register on the Site.
• Some Bonuses must be manually activated by You in Your Account. Unless stated otherwise, You can do this after logging into Your Account and depositing the amount required to access the Bonus. Such Bonuses can only be activated when real money is available in Your Account. If You play with any of Your deposited funds prior to claiming the Bonus, lost funds cannot be used to activate the Bonus.
• When You claim a Bonus, Your real money, the Bonus and all winnings generated from them will remain as Bonus money and may not be withdrawn or wagered on other products until wagering requirements are met.
• All Bonuses have a wagering requirement that needs to be completed within a given time frame before any potential winnings and/or bonuses can be withdrawn. Failure to meet the required wagering requirements and/or forfeit of an active Bonus for any reason may result in the forfeit of all winnings attained from Your real money as well as Your Bonus and bonus winnings attained throughout the wagering process of the Bonus. Any attempt to withdraw any funds or cash out any placed bets prior to the complete fulfilment of the Bonus wagering requirement, may result in the Bonus and any winnings attained (including winnings that originated from Your real money used to get the Bonus) being forfeited. System bets do not count towards the wagering requirements. Only bets that have been placed and settled during the campaign period will be considered towards the wagering requirements. Any bets that are placed and settled outside this period will not count.
• Any evidence or reasonable suspicion that specific bets were placed on any Game (i.e. betting in proportions on different outcomes in the same hand to create "action") without risk will not qualify for any wagering requirement. Examples of bets without risk include betting on red and black simultaneously in Roulette, and betting player and banker simultaneously in Baccarat. If You are found to be colluding with other players, for example, one person betting on the player, the other betting on the banker, You will have Your bets cancelled, Account closed and all deposits made by You may be forfeited.
• If You cancel the Bonus You will lose the Bonus and all winnings generated from the Bonus.
• We have the right to refuse any player a Bonus or We may alter the Bonus (including cancellation), if We believe that:
  • The Bonus is being abused (Our definition of abuse includes but is not limited to a player making use of promotional offers without ever risking their own funds).
  • Technical issues have occurred in relation to the Bonus.
  • The Bonus is, for any reason, not able to be conducted as planned.
• We offer promotions in good faith to players who use Our services for entertainment purposes. We reserve the right to cancel or remove a player’s access to these games in the case of suspected abuse of this offer and also, should we deem it necessary, to terminate the offender’s Account with immediate effect. In the case of an offender’s Account being closed, We will not be liable to refund any losses made by a player on any Games or to refund any balances on the player’s Account. ‘Abuse’ includes but is not limited to using software and/or opening multiple accounts in order to gain an unfair advantage on a Bonus. In all cases of abuse, We retain the right to withhold all winnings and any balances remaining on Your Account.
• All Bonuses are intended for recreational players and/or as tokens of appreciation to Our customers and We therefore reserve the right to restrict eligibility to participate in all or part of any Bonus.
• The maximum withdrawal amount allowed from winnings earned from any Bonus or free spins offer before a deposit has been made is €100 or the equivalent in Your Account currency.
• Unless stated otherwise on the specific bonus landing pages, all Bonuses in the Casino have got a max bet restriction in place of €5 per game round or €.50c bet per line (or currency equivalent) and failure to adhere to this max bet rule may result in Account closure and forfeit of the Bonus and any winnings attained during the wagering of the Bonus. For currency equivalent, the following conversion rates shall apply unless specifically stated otherwise in the Bonus Terms and Conditions:
  • BRL: R$1 = €4
  • USD: €1 = $1
• 12.13 Irregular Play At any time, We may decide to review all records and play transactions and/or to monitor Your use of any Bonus or Bonuses. If Irregular play is suspected, We reserve the right to disqualify You from any free spins promotion or Bonus or other form of promotion and/or withhold all deposits and/or winnings and/or close Your Account. Irregular play is considered bonus abuse and is not permitted on the Site. Irregular play can include (but is not limited to): low margin betting, equal betting, zero risk bets or hedge betting. These are considered Irregular Play when done purposely to exploit Bonuses, in addition the following types of play are considered irregular play:
  • Increasing the balance and then changing Your gaming pattern significantly (bet, game type, bet structure or other pattern of betting) to complete any wagering requirements of any Bonus.
  • Using any betting system or placing even money bets on any game of chance; and / or
  • Using the “Double-Up” or gamble feature within a game to increase win values.
  • Increasing Your balance after placing high value bets and thereafter proceeding to place bets of less than half of the prior bet value, in order to meet bonus wagering requirements.
  • Wagering on Games that do not contribute towards wagering requirements or Games with a 0% wagering weight applied to them as specified in the specific bonus landing page terms.
  • Wagering on games with bonus money to build up value, lose the bonus and then cash out on the built-up value with a secondary deposit.
  • Short term, repetitive and/or unnecessary deposits and withdrawals in order to generate more bonuses.
  • Unless provided otherwise in the bonus scheme, all bonuses for stakes, winnings, etc. only apply for starting price and fixed odds bets and not for multiples, ante-post bets or Tote betting. Should multiples be part of a bonus scheme, the respective bonus shall relate to the final winnings amount and not to every leg's winning.
  • Only one Bonus shall be granted per operation (e.g., bet, deposit). Should a Customer qualify for several Bonuses, only the Bonus with the highest Bonus amount shall be granted.